FAQs
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How long is the process?
The process takes nine to eighteen months. We adjust our pace to match the pace of your business.
How do we get everything scheduled?
We will schedule all of the meetings and sessions at the beginning of the process. Doing so helps to keep everyone on track as schedules get full.
Do you work virtually or in person?
We’re a virtual first company and have refined our facilitation skills so we deliver a positive experience for participants and strong results. That doesn’t mean we never facilitate in person; it’s simply not our default.
Does this process involve leadership only or are there other people involved?
Our process engages the people you serve, your team, your leadership, and if you’re a nonprofit, your funders. We build working groups to represent each of these stakeholders at the beginning of the process, taking into account factors from geography to length of engagement.
Do I have to do the whole process?
While there are a few things you can choose not to include, we don’t implement our system piecemeal because we know you need to strategically design your entire business to get the results you want.
Do I get files or what at the end of the process?
We build you a custom app that serves as a single source of truth for your team. We will teach you how to use it (it’s easy, we promise) and take on the responsibility of managing and expanding it so you don’t have to.
Can you come back and help me?
Yes. We have many clients who ask us to come back annually or every three years to help them facilitate those parts of the Calibration™ cycle. We can also deliver educational sessions if you’ve hired a lot of new people or feel like you could use a refresher.
When are you in office (so to speak)?
Our office is open from 9:30 AM-5:00 PM Monday-Thursday and 9:30 AM-1:00 PM on Friday. You are welcome to communicate with us when you need to, but we will not schedule meetings or respond to inquiries outside of this time frame.
How long does it take you to respond?
We will respond to your messages within two business days as often as possible.
How many clients do you work at a time?
We have not set a limit; however, we are a boutique firm that focuses on quality, not quantity.